NISSAN MAZDA OF ELK GROVE UPDATE
NISSAN MAZDA OF ELK GROVE REGISTRATION
NISSAN MAZDA OF ELK GROVE SOFTWARE
NISSAN MAZDA OF ELK GROVE LICENSE

Isn't that something the car is supposed to have!I told them I don't believe in 5 months of very little driving that this damage and wearing has occurred during our ownership.

NISSAN MAZDA OF ELK GROVE SOFTWARE

AND they charged hundreds for a software update. Before Nissan techs at Elk Grove figured out the issue that stopped the car they did other inspections and came back to me with information about a worn belt and a completely rusted exhaust pipe with a piece broken.

Turned out to be a faulty fuel pump that broke. Her car suddenly shut down while driving on MAY 27, 2022. She has driven maybe **** miles with a couple trips from college in OR to CA and some local driving over a 5 month period, very little driving considering people put 12k to 15k on a car in an year. I bought my daughter a Nissan Rogue (2015) late December 2021 at the Elk Grove site.

NISSAN MAZDA OF ELK GROVE REGISTRATION

It has now been 120 days and we still have no pink slip, registration to put in our glove compartment.

NISSAN MAZDA OF ELK GROVE UPDATE

I left a second message stating he could have had the courtesy to take less than one minute to leave a one sentence update but did not. By 5pm he did not return my call, nor leave a text message. Three weeks later I left him a phone mail message in the morning asking for an update. On September 1st I asked to speak to, the general Manager in Sales, ****** (I think his last name is ******) who apologized, could not explain what the issue was, but said it should be resolved in three weeks. I asked if I could have the name and number of the wholesaler and was told No. I called the dealer and was told there was some kind of problem on the part of the wholesaler that Elk Grove Nissan purchased it from.

NISSAN MAZDA OF ELK GROVE LICENSE

I checked with AAA offices DMV services desk and was told if we get stopped by CHP for the expired temp license they could verify that we paid for the registration fee. In August we still had not received the new license plate.

On April 23rd 2022, my wife and I paid cash for a ********** CRV from Nissan of Elk Grove and received a temporary vehicle registration which noted we j should allow 60 days to process the application. Based on the information provided so far we find no reason to administer any form of refund at this time. In closing we feel we performed in a professional manner and met every obligation set ****************** which is the repair work in question. They may have even called us and asked us to take care of her as we have that type of relationship. I believe she had repairs made at another Nissan facility and I am more than confident had the technician thought we had made an incomplete repair they would have brought it to *************************** attention and documented it on her work order. Had we been given an opportunity to inspect her vehicle, we would have gladly stood behind our work as necessary. Every repair we make comes with at least a 12 month / ****** mile warranty. Had she done that we would have brought her vehicle in and performed a courtesy inspection to assess her new concern. To this point ************************* has never reached out to us and let us know that she felt we did not repair her car correctly. She came in with a specific concern that stated battery light comes on while driving at times and after making the needed repairs to her electrical system, that concern was eliminated. We believe that not only did we repair *************************** correctly, we had an opportunity to verify a proper repair when she returned 200 miles later for a different concern to be addressed and had no mention of a continuing problem, we also performed this non related repair at no charge as a courtesy to *************************. After a review of our work orders for repair work performed on *************************** vehicle earlier this year.

Nissan mazda of elk grove